When returning an item, please be sure to include a copy
of the invoice and credit card receipt (Please write complete CC number
and exp date.) along with a short signed note of what you would like
us to do. Custom sized orders can not be returned or canceled.
Any applicable product warranty problem, repair or replacement
is handled directly through the manufacturer of the product. If an order
is refused for delivery or an order is canceled after it has already been
shipped, two shipping fees will be deducted prior to refunding since we
are billed shipping both ways from the shipping company.