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Our Guarantee - We offer a 30-day money back guarantee on products purchased from our store. Simply return the item in the original packaging in new condition (for hygienic reasons, we ask that neck pillows be unopened) for a refund of the product price less shipping and a 10% restocking fee. No questions asked! When returning your product, please include a copy of your invoice and a copy of your credit card receipt to speed the return process. Products that are damaged, soiled, dirty or smell like smoke will not be accepted.